Return Policy

30-Day Guarantee Policy

In the rare case of receiving an incorrect or defective item from us, please contact us within 48 hours of delivery and our team will make sure that we resolve your issue.

For incorrect items, we will arrange an exchange with you where we will provide a return label for you to return the incorrect item to us as well as ship the correct item at no cost to you.

For defective products, kindly take photos or videos which highlight the issue and send it to Once we confirm, we will arrange a replacement or refund for you - whichever works best for you.

Note: Our policy is rendered invalid once the item has been used and if damaged due to the following:


Returns & Refunds

You can return the item to us for an exchange or a refund within 30 days since it was delivered. Afterwards, this policy will be invalid and we can no longer offer free replacement or refund.

Not all items sold on the website are eligible for return. Items not eligible for returns (personal items etc) will be indicated on the product detail page.

For returns, please remember:

Lost or Stolen Packages

Claire & Clara will not be responsible for lost or stolen packages if they are confirmed to be delivered to the address entered for the order. We will advise you to work with your local post instead for an investigation and C&C will be more than glad to help by providing the necessary information.


If the item delivered is incorrect, we can do an exchange and we will also provide a return label for that. However, if you want to exchange the item with another variant of the same item, send us an e-mail at support@claireandclara to sort it out.

Cancelation of Orders

Orders can still be canceled as long as they are not shipped yet. If you have already paid your order but you need to make a change or cancel it, please contact us within 12 hours so we may stop the processing. However, once your order has been processed and shipped, we cannot cancel it anymore.

For any other questions or concerns, please feel free to contact us at